Submit a complaint to the Town
The Town of Englehart is committed to providing excellent service to all members of the public. The Town has implemented a consistent, efficient, fair and uniform process to respond to complaints received regarding dissatisfaction with Town programs, facilities, services, employees, or operational procedures.
The Complaint Policy assist the Town in continuing to provide excellent service to the public and will contribute to the continuous improvement of Town services and operations. The Town of Englehart strives to maintain a high level of customer satisfaction by:
• Providing a timely and comprehensive response to complaints
• Using complaints as an opportunity to improve Town services and operations
Submitting a Complaint
In order to submit a formal complaint to the Town, you will be asked to provide the following information:
- Details of what happened
- When and where did this happen?
- Who was involved and/or contacted?
- What was said or done?
- What kind of resolution is being sought?
- Contact details of the complainant
All complaints will be dealt with in a confidential manner in accordance with the Municipal Freedom of Information and Protection of Privacy Act.
Ready to Submit a Complaint?
Please review the Town's Complaint Policy for information on the steps to be taken with respect to a complaint.
Once complete, the prescribed Complaint Form may be submitted to the Clerk either person, by email to mrobinson@englehart.ca, or by mail to:
Clerk's Department Town of Englehart, 61 Fifth Avenue, PO Box 399, Englehart, Ont. P0J 1H0
Copies of the Complaint Form will be available at Town Hall and the Recreation Office.